Get in Touch With Us
This page explains how to contact the editorial team at Non Gamstop Casinos, what we can help with, and what we cannot. We publish research-based guides to casinos outside the GAMSTOP scheme, but we do not run any casino, hold player accounts or handle payments. That distinction decides who you should write to.
Who to contact for which problem
Many messages we receive are really about a casino account. We cannot see accounts, reverse decisions or release funds. The table shows where each kind of query belongs.
| Your query | Best first contact |
|---|---|
| A fact on our site looks wrong or out of date | Us, via the contact details published on this site |
| Suggestion for a guide or topic | Us |
| Partnership or editorial enquiry | Us |
| Delayed withdrawal, blocked account or bonus dispute | The casino's own support, then its complaints procedure |
| Verification (KYC) or source-of-funds request | The casino's support team |
| Gambling is causing you harm | GamCare, or your GP |
What we can help with
- Corrections. If a bonus term, payment detail or licence statement has changed, tell us what you saw and where. Our information was last checked on 30 September 2026, and casino terms can change without notice.
- Clarifying our reviews. If you are unsure how we judge wagering requirements, withdrawal limits or game contribution, ask and we will explain.
- Topic requests. Tell us what you want covered, such as payment methods, verification or sports betting rules.
- Business enquiries. Introduce your organisation and what you have in mind. Commercial relationships may earn us commission, but they do not buy ranking position.
What we cannot do
We cannot chase a withdrawal, negotiate with a casino on your behalf or promise an outcome. We also do not give legal, financial or personal gambling advice. If you are writing about a specific operator such as Betmica, Kikibet or Betninja, please check your dispute with that operator first: read its terms, keep screenshots and save all correspondence.
Write a message we can act on
- Name the page or review you are referring to.
- Quote the statement you think is wrong or unclear.
- Say where you found different information, and when. An official source or the casino's current terms is ideal.
- Tell us whether you want a reply.
- Leave out passwords, full card numbers and identity documents. We never need them.
Taking a complaint to a casino
Start with live chat or email support, and keep a record. If the answer is unsatisfactory, use the operator's formal complaints procedure, which should be set out in its terms. Note what licence the casino states, as this decides which body, if any, will look at a dispute. A casino that accepts British players is not necessarily authorised by the UK Gambling Commission to serve Great Britain. Overseas licensing generally gives UK-based players less recourse than a UK licence. Our guide to trusted non GamStop casinos for UK readers explains these differences and how we assess them.
Support if gambling is becoming a problem
You are welcome to tell us if you are struggling, though we are not a counselling service. GamCare runs a free, confidential helpline and live chat in Great Britain. You can also use self-exclusion, deposit and loss limits, or blocking software. Anyone registered with GAMSTOP should think carefully before seeking sites outside the scheme, because it exists to protect you during the exclusion period.
What to expect after you write
A member of the editorial team reads each message. We do not publish a guaranteed response time, and we may not reply to messages that are abusive or unrelated to the site. Where we confirm an error, we update the page and its check date. This site is for adults aged 18 and over.